Quality Management of Educational Service (Case Study of Academic Service on Sambas 1 State Senior high School (SMAN 1 Sambas))

Lisa Yuniza, Sukmawati Sukmawati, Muhammad Chiar

Abstract


This study aims to identify and analyze the form of quality management education services at SMAN 1 Sambas. This study applies a qualitative approach that uses descriptive methods. The process of analyzing data through four stages were data collection, data reduction, data presentation, and conclusion. Based on the research that has been done, the following results are obtained. (1) The quality planning of education services carried out in SMAN 1 Sambas involves various parties so that they reflect and hope that they want; (2) The implementation of the quality of educational services carried out in SMAN 1 Sambas involves the school in finding solutions to overcome the problems that occur; (3) Quality control of educational services carried out at SMAN 1 Sambas is carried out through the division of teaching tasks and follow-up on evaluation results; (4) Follow-up on the quality of education services carried out in SMAN 1 Sambas through evaluation of school programs and analysis of evaluation of learning outcomes and (5) Supporting factors and barriers to the quality of educational services in SMAN 1 Sambas based on existing facilities and infrastructure in school. Therefore, it can be concluded that the quality management of education services at SMAN 1 Sambas is running well.

Keywords


Quality Management; Educational Service; Academic Service

Full Text:

PDF

References


Asmara, H. (2017). Educational planning. Pontianak: Fahruna Bahagia Press.

Law of the Government of the Republic of Indonesia Number 20 of 2003 concerning the National Education System. Jakarta: Ministry of National Education.

Martinus, T. (2016). Building a Quality Management System. Yogyakarta: Leutika Nouvalitera.

Moenir. (2015). Public Service Management in Indonesia. Jakarta: PT Bumi Aksara.

Mustari. (2015). Education Management. Jakarta: PT Raja Grafindo Persada.

Ratminto & Winarsih. (2016). Service management. Yogyakarta: Student Library.

Sugiyono. (2011). Qualitative and Quantitative Research Methods for R & D. Bandung: Alfabeta.

Supriyanto, A. (2016). Education Service Quality Management. Thesis. Pontianak: University of Tanjung Pura.




DOI: http://dx.doi.org/10.26737/jetl.v4i2.1936

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Published by:

Institute of Managing and Publishing of Scientific Journals STKIP Singkawang

Sekolah Tinggi Keguruan dan Ilmu Pendidikan (STKIP) Singkawang

Address : STKIP Singkawang, Jalan STKIP - Kelurahan Naram Singkawang, Kalimantan Barat, INDONESIA, 79251
No. Telp.   : +62562 420 0344
No. Fax.    : +62562 420 0584

JETL (Journal of  Education, Teaching, and Learning)

e-ISSN : 2477-8478

p-ISSN : 2477-5924

Editor in Chief Contact: [email protected] / Wa: +6282142072788

Publisher Contact: [email protected] / Wa: +6282142072788

Management Tools

     

JETL Indexed by:

  

 

  Creative Commons License

JETL (Journal of Education, Teaching, and Learning) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.