The Impact of Educational Quality on Student Satisfaction: The Role of Student Experience in Postgraduate Education

Suwito Eko Pramono; Arief Yulianto; Nasrun Nasrun; Angga Pandu Wijaya

doi:10.26737/jerr.v8i1.7235

The Impact of Educational Quality on Student Satisfaction: The Role of Student Experience in Postgraduate Education

Suwito Eko Pramono, Arief Yulianto, Nasrun Nasrun, Angga Pandu Wijaya

Abstract

This study aims to examine the influence of educational quality on student satisfaction through student experience among postgraduate students at public universities. Few studies have focused specifically on the learning experience of postgraduate students, indicating the need for further research in this area. This study employs a quantitative approach with a causal research design. Data were collected through a survey of 213 postgraduate students from public universities selected using purposive sampling. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that educational quality has a significant effect on student experience, and student experience significantly affects student satisfaction. Furthermore, student experience was found to mediate the relationship between educational quality and student satisfaction. This study highlights the importance of student experience for postgraduate students. The implications emphasize the need for higher education institutions to improve the technical aspects of educational quality such as learning resources and facilities as well as technology infrastructure to enhance the learning experience of postgraduate students

Keywords

educational quality; student experience; student satisfaction; higher education; postgraduate students

Full Text:

PDF

References

Abidin, M. (2021). Stakeholders evaluation on educational quality of higher education. International Journal of Instruction, 14(3). https://doi.org/10.29333/iji.2021.14317a

Ahmed, H., Ashraf, M. A., Islam, K., & Hasinat, R. (2022). In quest for sustainable quality assurance in higher education: An empirical investigation. Cypriot Journal of Educational Sciences, 17(5). https://doi.org/10.18844/cjes.v17i5.7215

Azma, H. (2019). Pengaruh Fasilitas Belajar, Minat Belajar, Lingkungan Belajar dan Motivasi Belajar terhadap Hasil Belajar Siswa pada Mata Pelajaran IPS SMK Kabupaten Tanah Datar: Kajian. Jurnal Ilmiah Universitas Batanghari Jambi, 19(2). https://doi.org/10.33087/jiubj.v19i2.685

Beloucif, A., Mehafdi, M., & Komey, N. A. (2022). Expectation as a key determinant of international students’ satisfaction: A case study of business school MSc students. Journal of Applied Research in Higher Education, 14(1). https://doi.org/10.1108/JARHE-04-2017-0048

Carriazo Diaz, C., Perez Reyes, M., & Gaviria Bustamante, K. (2020). Educational planning as a fundamental tool for quality education. Utopia y Praxis Latinoamericana, 25(Extra3). https://doi.org/10.5281/zenodo.3907048

Cohen, L., Manion, L., & Morrison, K. (2017). Research Methods in Education. In Research Methods in Education. https://doi.org/10.4324/9781315456539

Dinh, H. V. T., Nguyen, Q. A. T., Phan, M. H. T., Pham, K. T., Nguyen, T., & Nguyen, H. T. (2021). Vietnamese students’ satisfaction toward higher education service: The relationship between education service quality and educational outcomes. European Journal of Educational Research, 10(3). https://doi.org/10.12973/EU-JER.10.3.1397

Felix, Prihanto, Y. J. N., & Annas, M. (2023). Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, with Implication to Student Loyalty. Marketing of Scientific and Research Organizations, 48(2). https://doi.org/10.2478/minib-2023-0011

Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107–123.

Heinrich, W. F., & Green, P. M. (2020). Remixing Approaches to Experiential Learning, Design, and Assessment. Journal of Experiential Education, 43(2). https://doi.org/10.1177/1053825920915608

Ivanova, D. H., Goray, O. V., Horbachova, N. I., Krukovska, I. M., & Poplavska, S. D. (2020). The objectives and practical aspects of quality assurance system of higher education. International Journal of Higher Education, 9(7). https://doi.org/10.5430/ijhe.v9n7p119

Khan, S., Zaman, S. I., & Rais, M. (2022). Measuring Student Satisfaction through Overall Quality at Business Schools: A Structural Equation Modeling. South Asian Journal of Social Review. https://doi.org/10.57044/sajsr.2022.1.2.2210

Lyz’, N. A., Golubeva, E. V., & Istratova, O. N. (2022). Students’ Educational Experience: The Conceptualization and Development of a Tool for the Assessment of Education Quality. Voprosy Obrazovaniya / Educational Studies Moscow, 2022(3). https://doi.org/10.17323/1814-9545-2022-3-67-98

Maltsev, D. V., & Repetskiy, D. S. (2020). Satisfaction of students with the quality of educational services at technical university. Vysshee Obrazovanie v Rossii, 29(5). https://doi.org/10.31992/0869-3617-2020-29-5-45-52

Prakash, G. (2018). Quality in higher education institutions: insights from the literature. In TQM Journal (Vol. 30, Issue 6). https://doi.org/10.1108/TQM-04-2017-0043

Pramono, S. E., Isdaryanti, B., Diteeyont, W., Plangsorn, B., & Wijaya, A. P. (2023). The role of engagement in determining satisfaction: A study on educational organization. Kasetsart Journal of Social Sciences, 44(2). https://doi.org/10.34044/j.kjss.2023.44.2.17

Shield, W. (2013). Research methods and methodologies in education. Educational Psychology in Practice, 29(1). https://doi.org/10.1080/02667363.2012.759425

Susanti, N. (2020). Kebijakan Peningkatan Kualitas Pendidikan di Indonesia. Al-Kahfi : Jurnal Pendidikan Agama Islam, 5(1).

Tadle, R. L., Valdez, L. P., Fernandez, R., Uy, C., & de Castro, B. (2021). Students’ experience of service quality of technical vocational education and training (TVET) programs in philiphines’s private higher educational institutions (HEIs). Journal of Technical Education and Training, 13(3 Special Issue). https://doi.org/10.30880/jtet.2021.13.03.004

Tsiligiris, V., & Hill, C. (2021). A prospective model for aligning educational quality and student experience in international higher education. Studies in Higher Education, 46(2). https://doi.org/10.1080/03075079.2019.1628203

Yawson, D. E., & Yamoah, F. A. (2020). Understanding satisfaction essentials of E-learning in higher education: A multi-generational cohort perspective. Heliyon, 6(11). https://doi.org/10.1016/j.heliyon.2020.e05519

DOI: http://dx.doi.org/10.26737/jerr.v8i1.7235

Refbacks

There are currently no refbacks.

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Publisher:

Institute of Managing and Publishing of Scientific Journals STKIP Singkawang

Address : STKIP Singkawang, Jalan STKIP - Kelurahan Naram, Singkawang, Kalimantan Barat, INDONESIA, 79251
No. Telp. : +62562 420 0344
No. Fax. : +62562 420 0584

Journal of Educational Review and Research

e-ISSN : 2597-9760

p-ISSN : 2597-9752