Nando, Fiky Two, Universitas 17 Agustus 1945 Surabaya, Surabaya, Indonesia

• Vol 8, No 1 (2025): Volume 8 Number 1 February 2025 - Articles
  Analysis of Needs and Recommendations for Service Improvements at 2-Star Hotels through the Integration of SERVQUAL, Refined Kano, and TRIZ
  Abstract  PDF

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