Correlation between the Implementation of Excellent Service of Nursing with the Level of Patient Satisfaction in Medika Mulia Hospital of Tuban
Abstract
Keywords
Full Text:
PDFReferences
Amin, M., & Nasharuddin, S. Z. (2013). Hospital Service Quality and Its Effects on Patient Satisfaction and Behavioural Intention. Clinical Governance: An International Journal, 18(3), 238–254.
Barata, Atep Adya. (2004). Dasar-Dasar Pelayanan Prima: Persiapan Membangun Budaya Pelayanan Prima untuk Meningkatkan Kepuasan dan Loyalitas Pelanggan. Jakarta: Elex Media Komputindo.
Dwilaksono, Agung. (2006). Analisis Pengaruh Fasilitas, Kualitas Pelayanan Keperawatan Pelanggan terhadap Minat Mereferensikan. Jurnal bulletin penelitian sistem kesehatan, 9(4).
Lassere, C. (2010). Fostering a Culture of Service Excellence. Medical Practice Management. November/Desember 2010. Retrieved from proquest.com. (Accessed on November 13, 2014).
Nooria, Widoningsih. (2008). Pengaruh Persepsi Kualitas Jasa Pelayanan Terhadap Kepuasan dan Loyalitas Pelanggan di RSU Saras Husada Purworejo. Skripsi. Fakultas Psikologi. Universitas Muhamadiyah Surakarta. (Tidak Diterbitkan).
Nursalam. (2002). Manajemen Keperawatan Aplikasi Dalam Praktik Keperawatan Profesional. Jakarta: Salemba Medika.
Nursalam. (2013). Konsep Dan Penerapan Metodologi Penelitian Ilmu Keperawatan. Jakarta: Salemba Medika.
Pohan, I. S. (2006). Jaminan MutuLayanan Kesehatan. Jakarta: EGC.
Potter & Perry. (2005). Buku Ajar Fundamental Keperawatan Edisi 4 Volume 1. Jakarta: EGC.
Putri, H. A., Saryadi, S., & Dewi, R. S. (2013). Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien di Rumah Sakit Islam Kota Magelang. Jurnal Ilmu Administrasi Bisnis, 2(3), 110-116.
Saleha & Satrianegara. (2009). BukuAjar Organisasi dan Manajemen Pelayanan Kesehatan serta Kebidanan.Jakarta: Salemba Medika.
Sugiyono. (2009). Metode Penelitian Kuantitatif, Kualitatif dan R & D, Bandung: Alfabeta.
DOI: http://dx.doi.org/10.26737/ij-mds.v2i2.1399
Refbacks
- There are currently no refbacks.
![Creative Commons License](http://i.creativecommons.org/l/by-nc/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Publisher:
Institute of Managing and Publishing of Scientific Journals, STKIP Singkawang
Address : STKIP Singkawang, Jalan STKIP - Kelurahan Naram, Singkawang, Kalimantan Barat, INDONESIA, 79251
No. Telp. : +62562 420 0344
No. Fax. : +62562 420 0584
International Journal of Multi Disipline Science
e-ISSN : 2615-1707
Editor in Chief Contact: [email protected] / [email protected] / Wa: +6285310307312
Publisher Contact: [email protected] / [email protected] / Wa: +6282142072788
Management Tools
INTERNATIONAL JOURNAL OF MULTI DISCIPLINE SCIENCE IS INDEXED BY
International Journal of Multi Discipline Science is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License